MY IMPACT
150+
COST SAVING INITIATIVES DELIVERED
20+
BUSINESSES IMPACTED
15%
TYPICAL OPEX COST REDUCTION
25%
TYPICAL SERVICE LOAD DEFLECTION
ABOUT ME
I am a seasoned consultant and contract delivery lead specializing in cost reduction and service performance enhancement.
My tailored strategies and commitment to client success ensure that your business objectives are achieved effectively and efficiently.
My mission is to reduce your OPEX while sustaining or improving your customer sentiment and risk posture.
COST REDUCTION &
PERFORMANCE IMPROVEMENT
OPERATIONAL EFFICIENCY
I help maximize operational efficiency and streamline processes through Lean Thinking, Agile Ways of Working and Activity Based Costing.
INSTRUMENTING PERFORMANCE
I enhance service performance instrumentation and drive continuous improvement, allowing you to focus on delivering exceptional value to your customers.
SPEND OPTIMISATION
I implement cost models and sourcing strategies to maximise the impact of every dollar you spend
CX TECHNOLOGY PLATFORMS
Leding the implementation of online, voice and AI channels of service using market leading platforms such as Salesforce and ServiceNow
WHY BRING ME ONTO YOUR TEAM
It is my context informed approach to cost reduction and enhanced service performance and my lens of human centred design that sets me apart in the field of operational excellence.
I AM UNIQUELY QUALIFIED
- Lean Six Sigma Certified. ITIL Certified. TOGAF Certified. Agile and Waterfall Project Management Certified.
- Undergraduate Degree in Human Centred Design. Masters Degrees in Business, IT and Health.
- Member and Graduate of the Institute of Company Directors
MY HUMAN-CENTERED APPROACH
My human centred approach works from the outside in and models the balance of cost, service and risk posture. This approach ensures that every dollar spent in management expense or direct service creates maximum impact and does not put your business operations under unnecessary risk.
NO FALSE PROMISES
My approach to performance improvement assures executives that the cost benefit model includes transparent declarations about whether customer sentiment and risk posture will be compromised
A PEOPLE LEADER & SUBJECT MATTER EXPERT
I am skilled across the concept, justification, execution and transition phases of performance improvement projects. I am equally comfortable running continuous improvement events, build complex financial models and leading programs of work and the teams to realise the beneifts.
WHERE I HAVE IMPROVED PERFORMANCE
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